Delivery, payment and warranty questions

Delivery, payment and warranty questions

What payment methods are available?

You can select the appropriate payment method from the following. Tabby and Tamara installments: Divide your purchases into 4 interest-free payments. Mada cards/credit cards: Mada - Visa - American Express – MasterCard.

Why was my request to pay in installments rejected?

Tabby or Tamara are bound by certain terms that support shopping, therefore, not all purchases are approved. We understand that it can be frustrating to have a purchase rejected after being approved in the past. Our customer service team is unable to change the automated outcome of the approval decision.

What delivery and installation options are available?

•    Delivery and installation

Tire delivery, installation and balancing service is available in the following cities: Riyadh - Jeddah - Makkah Al-Mukarramah - Al-Khobar - Dammam - Dhahran - Qatif - Saihat - Safwa - Ras Tanura - Jubail - Al-Ahsa.

(A customer service representative will contact you within 3 business days to schedule an installation appointment)

•    Installation at the service center

The tire installation service within the service center is available in the official centers in the following cities: Riyadh - Jeddah - Al-Khobar - Jubail - Al-Ahsa.

•    Shipping

We provide shipping service to all regions of the Kingdom (a tracking link will be sent to your email once the tires are shipped and you can track your shipment through it)

Can I purchase directly from the service center?

This service is not available, all tires are available in our own warehouses and are sent to service centers according to orders placed through our website.

I would like to know more details about the tire not shown on the website

You can write to us at Care@TireEx.com to provide you with all the required details.

Are the tires guaranteed?

All of our tires are guaranteed by the local dealer's warranty, and the warranty period varies according to the dealer's policy.

How can I buy in installments?

After adding the desired tires to your cart, go to the checkout page and select the payment method: (Tabby – Tamara)

Maximum installments: 4,500 Saudi riyals.

How can I contact customer service?

We are pleased to serve you through the unified number 920027048

Or email Care@TireEx.com

From Saturday to Thursday from 9:00 AM to 8:00 PM